“They must need to improve their service.”
The hotel facilities are very limited and there is no staff who speaks English well. I used translation software on my phone during check‑in. The breakfast was very poor. The smoke detector in the fire‑fighting system in the other room of my suite went off at 3 AM while I was in deep sleep after a hard‑working day. I woke up suddenly, was very puzzled, checked both rooms, and finally called reception after finding no cause or source in either room. One person received my call but cannot speak English. He came to check my room, just looked and left, no action taken. The smoke detector kept alarming continuously and stopped after a long time. No action was taken by hotel staff until my checkout the next day. This stay is the most memorable experience since my past hotel life. I am a Hilton Honors member. This elaborate review is for their rectification who are responsible for that service at that hotel. Thanks.
NasreA week ago