The Sky Pub service was a letdown. We had to wait ages for our orders, and it was frustrating. The staff seemed overwhelmed, but they did try their best. Overall, it was a disappointing experience.
Saulius9 months ago
Just a moment…
★★★★★·Hạ Long
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or just type it — “around the 20th, three nights”
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The 5-star ALACARTE HẠ LONg in Ha Long offers stunning sea views, air-conditioned rooms with private balconies and bathrooms, bathrobes, free toiletries, and modern amenities like work desks and TVs. Guests enjoy comfortable amenities, including baths, bidets, hairdryers, and microwaves, within walking distance to Marina Bay Beach and 37 km from Cat Bi International Airport.
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How guests rate the property, aspect by aspect.
The Sky Pub service was a letdown. We had to wait ages for our orders, and it was frustrating. The staff seemed overwhelmed, but they did try their best. Overall, it was a disappointing experience.
Saulius·9 months ago
The communication between Alacarte and the hotel was really poor. I booked a room, but when I arrived, they told me it was fully booked. Apparently, they didn't even have the decency to let me know in advance. When I tried to cancel, I had no idea who to talk to or how to get a refund. Luckily, I managed to contact other booking platforms and found out that Alacarte was the one with the issue.
Quốc·A year ago