The room was spacious and clean, the pool and spa were very pleasant, and the breakfast was good in a lovely setting—nothing to complain about.
Vincent2 weeks ago
Just a moment…
★★★·Aix-les-Bains·8.3
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or just type it — “around the 20th, three nights”
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The Urban Hotel & Spa Aix-les-Bains - BW Signature Collection boasts 62 air-conditioned rooms, renovated in 2019, and offers free WiFi. The hotel features an aqua wellness area with an indoor pool, sauna, and hammam, plus a fitness room. Located in Aix-les-Bains' heart, it's 240m from the Congress center and 350m from the Casino Grand Cercle, with underground parking available.
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How guests rate the property, aspect by aspect.
The room was spacious and clean, the pool and spa were very pleasant, and the breakfast was good in a lovely setting—nothing to complain about.
Vincent·2 weeks ago
The place is very central, near a lot of shops, the staff were very friendly and helpful, the room faced the street but I didn't hear any noise from outside. The bathroom looked old with mold in the shower, you can't control the temperature from the room – you always have to ask – it was cold, it had the expected facilities but no coffee machine, no bottle of water on arrival, which you'd expect in a four‑star, and the rooms weren't well isolated from each other.
Jean-pierre·2 weeks ago
The location was great, the wellness area stayed open until 22:30, the room was nice, the breakfast was incredible, parking cost 13 euros but having bikes on the car was a plus and felt safe, the reception was perfect – thanks a lot!
Laure·2 weeks ago
The comfort was fine, but paying for parking was a downside.
Constance·2 weeks ago
The rooms were clean and the city center was close by, but the bedding was not up to par.
Valerie·2 weeks ago