When I arrived, the front desk staff didn’t know about my reservation, had no rooms booked, and didn’t even know which room I was supposed to be in; they gave me another room that was clean and organized for an excursion arriving the next day. It seemed they had forgotten my booking because of that excursion and the arrivals. I also asked the receptionist to charge the room fee to my debit card, but she charged it to credit, and I only noticed when the card bill arrived. The breakfast was very weak and improvised, as if they weren’t expecting my stay; the breakfast on the excursion day (I saw on Instagram) was completely different and varied.
Raquel6 months ago