“Nightmare! Avoid at all cost.”
We arrived for a short holiday, but it turned into a nightmare. We had confirmed a twin bed directly with the property and received written confirmation before booking. At check‑in, the reception told us the room had been given to another guest and that they could only switch it after one night. We should have left and asked for a refund then, but we stayed for a night and changed rooms the next day. When we switched rooms, the AC blew hot air on a sunny afternoon. We restarted the AC to give it time to cool, but it didn’t. The owner blamed the building material for absorbing heat and the hot afternoon, then finally admitted the AC was blowing hot air. He asked us to wait a few hours for a technician to replace a spare part, but by then we couldn’t wait any longer after wasting hours of holiday time. We left after one night to stay elsewhere. The owner refused a refund for the remaining stay and expected us to wait with no guarantee the AC would work after the part was replaced. Moreover, the only alternative offered was to move us for the third time in two days, back into a double bedroom we never requested. We left to salvage what remained of our holiday.
Jason2 weeks ago