“Excelente”
Everything was great overall; the staff were excellent and the hotel is very close to the city center.
Elizabeth2 weeks ago
Just a moment…
★★★★·Cuernavaca·8.0
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or just type it — “around the 20th, three nights”
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Hotel Bajo el Volcan in Cuernavaca offers comfortable family rooms with private bathrooms, modern amenities, and free toiletries. The hotel features a family-friendly Mexican restaurant, sun terrace, and bar, with free WiFi in public areas. Located 78 km from Benito Juarez International Airport, it's an 8-minute walk from the Robert Brady Museum, with the Archaeological Monuments Zone of Xochicalco 27 km away.
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How guests rate the property, aspect by aspect.
Everything was great overall; the staff were excellent and the hotel is very close to the city center.
Elizabeth·2 weeks ago
The pool was clean and the water was lukewarm, and the housekeeper was very friendly, but the receptionist and the kitchen staff had a bad attitude toward visitors.
Sayrel·2 weeks ago
The service was very friendly, yet there were stains on the curtains, the internet was super slow, and I wasn’t given the breakfast that was supposed to be included in my reservation.
Fernando·3 weeks ago
I’ve always liked this hotel when I visit Cuernavaca because it’s comfortable and the staff are so kind.
Castañeda·3 weeks ago
It was very quiet, no drama, and the only highlight was the sound of the church bells; the restaurant coffee was bad, the room had no Wi‑Fi signal so we were moved to a room with signal, but the TV remote never worked.
Fernando·4 weeks ago