Luxury Penthouse near London Tower, Canary Wharf

“AVOID AVOID AVOID”

The listing promised a Penthouse apartment with multiple rooms, but the place turned out to be shared and we only got one of the rooms shown in the photos; the other room was already occupied by someone else, and that detail was missing from the description. There was no heating in our room, and the host never answered the phone when I arrived, only replying via WhatsApp text. Avoid this place at all costs.

Umair·8 months ago

“Απατεώνας”

The booking was cancelled by the host after we tried to enter the code to get the key, and there was no key available at all.

Giannis·9 months ago

“We didn't stay, the booking was cancelled at 6.30pm on the day of our stay.”

We were in London for the Remembrance parade, traveled by train around lunchtime on Saturday, visited some sights, then headed to this accommodation. The run‑down building had mailboxes ripped off the wall, the main entrance door was unlocked, and there was no signage; the building was filthy, smelled unpleasant, and felt dark and cold. Calls to the property went unanswered until a text said our booking had been cancelled and to check our email, but nothing appeared. The host claimed nothing could be done and that if we cancelled we wouldn’t be charged a fee. We booked the nearest Travel Lodge, a 25‑minute walk away, for £140 after already paying £70 for the original booking, with a refund promised in 6‑12 days. We were left without extra cash to book another place, and the Travel Lodge only let us rest after an email explained the property was undergoing maintenance, that the block needed to be knocked down and rebuilt. After several back‑and‑forth emails it became clear we had to cancel ourselves, otherwise we would still be waiting for the work to finish. The property honored the free cancellation and the refund has now been processed, but I don’t understand why we had to cancel. There was no support when we were left in that situation. Overall a complete disappointment, and I would definitely reconsider booking through other sites in the future.

Sam·10 months ago

The location was ideal for public transport, but after the fact the hygiene was disappointing. Bedbugs were present, and I have photos and the necessary attest sent.

Michel·A year ago

“We arrived at the hotel ready for stay, waited 5 hours to be let in after being told “30 minutes” we get a message telli”

Nothing about this stay was good. The room was in bad condition, customer service was lacking, it was a room in someone’s apartment with nothing in it, mould on furniture in the shared bathroom, the toilet was disgusting, the area was horrible, and it was not as described.

Sam·A year ago