Ethnograph Hotel old Tbilisi

“Exceptional customer service in a comfortable and cosy hotel in a great location.”

I can't say enough good things about this tiny hotel, especially because the staff were absolutely brilliant. Laila and Lucy greeted me in English (sorry if I misspelled their names) and kept checking in on me and offering help. A gentleman, whose name I can't recall, was waiting for me at 5am and was very helpful, though the place is small and not always staffed overnight. The best person for me was Mari, who doesn’t speak English and I don’t speak Georgian, yet we chatted happily through Google Translate. She took such good care of me as a solo female visitor staying for almost a week, and it felt like staying with an aunt. Compared with the 5‑star hotel in Freedom Square where my relatives stayed—almost ten times the price—this hotel offered excellent customer service, while my relatives were disappointed by the impersonal and rather rude service there. This isn’t a luxury hotel by any stretch of the imagination; it feels more like home. It’s basic but clean, located in a residential area with many little cafés nearby. The old town and Freedom Square are within walking distance. The staff made sure I had clean towels every day, and there’s a communal kettle and a fridge in the hallway. If you want a genuine Georgian experience and a comfortable place to stay, this is it. Please give Mari a hug from me when you get there (she gives great hugs). The only downside is the common issue in older Tbilisi properties: the water has a funny sulphur odor in the bathroom.

Hibe·3 weeks ago

“Beautiful cozy place in Old Tbilisi”

The location is great and the people running the hotel are friendly. The design is very cool and vintage‑looking, with big windows, flowers, carpets, and nice‑smelling diffusers. The only drawback is the lack of soundproofing.

Lada·3 weeks ago

A cozy small hotel in the old town with a good location. The rooms are modest but cozy and have everything needed for a comfortable stay. The bed is comfortable. The staff are friendly and attentive. For the price, it’s a great option! The only issue is that there is no curtain in the shower cabin.

Tetiana·4 weeks ago

“This hotel was overpriced, poorly maintained, extremely noisy, and run by rude, suspicious staff, ma”

The breakfast was very good and delicious. They let us bring our luggage two hours before check‑in and stored it in a hall. The property looks much better in the photos and absolutely does not deserve its 9/10 rating. I wish I had checked the Google reviews before booking. After my stay, I also found complaints alleging that negative reviews disappear because reservations are later marked as canceled or “no‑show.” Based on my experience, I seriously question how this hotel maintains such a high rating. The older woman at the front desk was rude and acted very suspiciously. She initially asked whether I wanted to pay by cash or card. As soon as she saw that I had cash, she suddenly insisted that I had to pay in cash because the bank charges them a 3% card fee. The bathroom was poorly designed. The shower had no door or curtain, and there was no holder for the showerhead, so you had to wash yourself with one hand while holding it with the other. Water spilled all over the bathroom floor, which may explain the sewage smell that hit you as soon as you entered. The handheld bidet was also hanging directly next to your face while sitting on the toilet, which was disgusting. The bedsheets did not appear to be fresh. I am convinced they had not been changed after the previous guests— you could tell from the type of wrinkles and how the sheets looked, even though the top covers appeared fresh. I took a photo. I booked a room with two twin beds. When I arrived, the beds were pushed together and covered with one large sheet. I explained the problem to the woman at reception. Her solution was to move the beds about 10 cm apart while leaving the same sheet stretched across both beds. It was ridiculous. And then there was the noise. There is a bar in the basement, with loud music playing until midnight. The building has practically no sound insulation, so it feels as if the music is playing inside your room. You can clearly hear every word of every song. Do not expect to sleep well here.

Alexknvl·A month ago

The staff were wonderful, they personally prepared tasty breakfasts for us, the location was excellent, and the vibe was pleasant.

Katja·A month ago