“No es un hotel de 4 estrellas.”
The location is good, but the cleaning was poor and the bathroom maintenance was lacking.
SandraA month ago
Just a moment…
★★★★·Vigo·8.5
01
or just type it — “around the 20th, three nights”
02
03
Located in a 19th-century classical-style building, the AC Hotel Palacio Universal by Marriott, Vigo, offers luxurious accommodations near the port and 5-minute walking distance to the city centre. Amenities include a Turkish bath, fitness centre, and AC lounge with dining options. Free WiFi is available, and guests can stroll around the surrounding gardens and outdoor terrace. Boats to the Cíes Islands depart directly in front of the hotel.
04
05
06
How guests rate the property, aspect by aspect.
The location is good, but the cleaning was poor and the bathroom maintenance was lacking.
Sandra·A month ago
The room was fine for a hotel that advertises itself as 4‑star, but it started to look dated. The bar staff were rude and not what you’d expect from a 4‑star place. After a busy day I wanted a coffee in the afternoon, asked if they served coffee and they said yes. I sat at a large table, but the smaller tables only had tiny seats that weren’t suitable for someone 1.87 m tall. A staff member told me to move to a smaller table to free the large one. Only two other people were in the very large room. I wasn’t happy, and then the “boss” at the bar shouted at me, saying they needed the larger tables free if people arrived. I reluctantly moved. They took a long time to bring the coffee even though no one else was ordering. The room stayed empty for a while. This was rude and not how I expected to be treated in a hotel.
Manuel·A month ago
The location and the room with sea views are great, but the dining service isn’t available every day. In a hotel of this category that shouldn’t be the case.
Angeles·A month ago
The staff were friendly and very professional.
Isidoro·A month ago
The staff were attentive. Nothing else.
Maria·A month ago