“Nice location, bad service.”
The location was quiet and away from the hustle, but hard to find because it’s tucked away and I missed my turn. I paid over $240 for a room that I couldn’t use because the 3 pm check‑in was delayed several hours— the room wasn’t cleaned. They told me to come back in 30 minutes to an hour and that the room would be ready. I ended up checking in after 8:30 pm. I booked a suite, and the sofa bed had no sheets or pillows. I had to hunt for housekeeping. The receptionist said we’d get a partial refund, but nothing was refunded after a week.
Andrea2 weeks ago