Spotless rooms and a great spot, but the front desk was all over the place. They even told me I wasn’t in the hotel when I tried to check in.
Estevo2 months ago
Just a moment…
Belem·8.2
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or just type it — “around the 20th, three nights”
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Hotel Royal Brás in São Paulo offers spacious family rooms with air‑conditioning, private bathrooms, work desks, minibars, TVs, microwaves, and slippers. Guests enjoy a bar, free Wi‑Fi, 24‑hour front desk, and room service. Located 16 km from Congonhas Airport, it sits near Templo de Salomão and Avenida Celso Garcia, blending convenience with cultural access.
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How guests rate the property, aspect by aspect.
Spotless rooms and a great spot, but the front desk was all over the place. They even told me I wasn’t in the hotel when I tried to check in.
Estevo·2 months ago
Nice location, clean rooms, and the snack that came in the room—my salad sandwich—was tasty. The staff were friendly and gave me extra pillows and blankets. The bed was too firm, left me with back pain.
Iniciantes·3 months ago
No parking, no elevator, no garage—had to give up on staying here. Couldn't even get inside.
Leandro·3 months ago
Good price, but the staff were a nightmare. I left my phone at reception, they took it, I tracked it, but every time I called they hung up. Finally, when I got there, they handed it over after I called again, right in front of me.
Ingrid·4 months ago
Nothing good. Reception was unprofessional, the room had roaches and a clogged toilet. They kept my ID until checkout, which is illegal.
Hirotaka·4 months ago