“Propaganda enganosa do hotel e submeteram mês constrangimento público na recepção”
The cleanliness and breakfast were perfect, and there were no complaints about the accommodation itself, but the misleading advertising was a major issue: my reservation advertised a bathtub, yet no room in the hotel actually has one. Moreover, the reception refused to charge my credit card—exactly the card listed on the site for payments—forcing me to pay with Pix or debit at check‑in. I demand a retraction from the booking platform or I will pursue documented retaliation; my rights were not respected, and this constitutes deceptive advertising, preventing me from finding suitable accommodation, especially since the city was hosting a popular singer’s concert and all other rooms were fully booked. I am ready to provide evidence and await a remedy for this situation.
JoseA month ago