Suites Residence

The location was excellent, the breakfast was very good, and the staff were super friendly and upbeat.

Jorge·A week ago

The reception staff were very polite and helpful, the cleaning lady was meticulous, and the young man was also very courteous.

Itana·A week ago

“No es un lugar acogedor”

The room lacked lighting, which was inconvenient, and the bed was very hard.

Juan·2 weeks ago

“Horror”

We booked and fully paid for our stay well in advance. The payment was deducted from our account two weeks before arrival, confirmed clearly on our bank statement — so there was no doubt this was a completed transaction, not a pending charge. Despite this, when we arrived at the hotel, the staff told us they had not received any payment and that our reservation was, according to them, unpaid. We showed them our confirmation email clearly stating the amount had already been paid, but they were not willing to accept this as proof. They refused to give us a room unless we paid again, on the spot, in person. With nowhere else to stay and no way to resolve it there and then, we had no choice but to pay a second time — and this amount was even higher than what we had already paid . We only received access to our room after this second, unnecessary payment. We reached out to 's customer support about the situation, but found their response unhelpful and slow, with no real solution offered on the spot. We are currently pursuing a refund directly with for the amount we were forced to pay twice. If you book this hotel , we strongly recommend keeping your payment confirmation and bank statements easily accessible, as it may not be enough to prevent this from happening to you too. We booked and fully paid for our stay well in advance. The payment was deducted from our account two weeks before arrival, confirmed clearly on our bank statement — so there was no doubt this was a completed transaction, not a pending charge. Despite this, when we arrived at the hotel, the staff told us they had not received any payment and that our reservation was, according to them, unpaid. We showed them our confirmation email clearly stating the amount had already been paid, but they were not willing to accept this as proof. They refused to give us a room unless we paid again, on the spot, in person. With nowhere else to stay and no way to resolve it there and then, we had no choice but to pay a second time — and this amount was even higher than what we had already paid . We only received access to our room after this second, unnecessary payment. We reached out to 's customer support about the situation, but found their response unhelpful and slow, with no real solution offered on the spot. We are currently pursuing a refund directly with for the amount we were forced to pay twice. If you book this hotel , we strongly recommend keeping your payment confirmation and bank statements easily accessible, as it may not be enough to prevent this from happening to you too

Sylvia·2 weeks ago

“Scorpion in the bathroom. They said that happens often...”

The spot is great for getting to the airport, and checking in and out was quick and hassle‑free. But a scorpion appeared in our bathroom – my daughter was brushing her teeth barefoot and it was right behind her, though no one stepped on it. We mentioned it to the front desk at check‑out and they said it happens often in the rainy season – seriously? The room wasn’t sound‑proof either; we were in the main hall and could hear everyone all night.

Banddbrazil·2 weeks ago