We had a very negative experience with the owner, mainly because of a lack of organization and consideration for guests. When we arrived, we had to wait a long time for her to open the front door. She eventually told us to wait for a neighbor to leave so we could access the building. Inside, she used an app to unlock the door to the upper floor where our room was. The next night she repeatedly texted us asking where we were. Later she asked us to go down to the front door at 00:00 to open it for someone staying in another room. We explained we couldn’t because we wanted to sleep and would be up early the next day, but she said it was fine. Then around 00:30 she started ringing the bell insistently. Checking the camera, we saw it wasn’t a girl but a man, so we tried to contact her to inform her of the situation. She answered, and you could hear she was partying. In fact, we had to wait until she moved somewhere where she could hear us properly. Ultimately we had to open the door for these people, even though we’d made it clear we couldn’t. What was especially unpleasant was that she offered no apology or explanation for the inconvenience. We also got the impression that other guests had been told beforehand that we would be the ones to open the door for them, which we found totally inappropriate, as it’s not the guests’ responsibility to manage access for others.
SusanaA month ago