“I was charged £120 for accommodation covering two nights, yet I did not stay at the property”
I did not stay at the hotel during either of the two nights I had booked; before my scheduled check‑in time, I requested a cancellation and refund, but my request was refused and no refund was issued. I did not use the accommodation for the two days I had booked, and despite explaining the situation, my request for a refund was denied. The apartment was not clean or tidy, with cobwebs visible around many of the edges and corners of the property.
Emma2 weeks ago