The rate charged did not match the booking made; the price increased each day, the sink was broken, there was a water‑damage stain on the ceiling, a lamp post was broken, and cleaning only occurred every two days.
ClaudeA week ago
Just a moment…
★★★·Dedham·7.1
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or just type it — “around the 20th, three nights”
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The Hilton Boston Dedham is located near downtown Boston, close to the Amtrak train station. Guests have walking distance access to the commuter rail system, Legacy Place shops and restaurants, and easy downtown Boston access. On-site amenities include a modern fitness center, racquetball courts, Lobby Lounge, and restaurant, offering comfortable accommodations and friendly service.
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How guests rate the property, aspect by aspect.
The rate charged did not match the booking made; the price increased each day, the sink was broken, there was a water‑damage stain on the ceiling, a lamp post was broken, and cleaning only occurred every two days.
Claude·A week ago
The rooms were clean and the restaurant staff were helpful and friendly, but the hotel was very old, the wall coverings were peeling, and the room ventilation was noisy.
Türker·A week ago
It used to be a nice place, but now it feels like a relic held together with duct tape and poorly trained staff.
Heidi·2 weeks ago
The hotel was close to our Boston destination, yet the rooms were shabby, the carpet was stretched with many bumps, the shower enclosure looked dirty and scary, wallpaper was applied over old wallpaper, the toilet paper holder was loose and falling off, and the staff were a bit edgy when we asked for coffee after a long trip at 4 PM; they said the only option was the restaurant, which wouldn’t open until 7 AM the next day or to bring it to the room – no service at all.
Mary·3 weeks ago
I was convinced by the overall experience, but the rooms were a bit small and sweet.
Kevin·4 weeks ago