Magnolia Hotel St. Louis

“Check your bank account to see how much money was taken”

I’m not sure the whole experience was spoiled by the receptionist at checkout. The amount taken from my credit card differed from the amount stated when booking, the amount on the emailed invoice, and the amount changed again at checkout. When I asked why I was being charged more, the receptionist had a “couldn’t care less” attitude. She did speak to the manager, who said he would contact me, but I haven’t heard from him yet.

David·3 weeks ago

“Warm and friendly definitely will be back”

The presentation was remarkable, and everything else was perfect—nothing was lacking.

Mary·3 weeks ago

“The room was very nice and comfortable. The staff could brush up on their hospitality.”

We didn’t eat there, but we really liked the room. It took way too long (15 minutes) to get an elevator at peak times. Once the elevator door opened, a cleaning staff member looked at us, said “sorry,” pulled her tub of dirty clothes onto the elevator, and left us standing still waiting. We took the stairs, which were super creepy, and ended up outside. We also used the valet, which the hotel recommended. We never got our car in under 20 minutes; once it took 35.

Jeffrey·3 weeks ago

“We had a great stay!”

The staff was great! Morgan at the valet stand was exceptional and clearly enjoys her job. The view was disappointing.

Kevin·3 weeks ago

Beautiful hotel with amazing evening front end staff

Megan·4 weeks ago