We paid for a chalet and received a much inferior one with a bad smell, mold, and stained blankets—it was very bad. Everything was terrible.
Rosana2 weeks ago
Just a moment…
Gramado·7.1
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or just type it — “around the 20th, three nights”
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Villa Chalés Gramado, part of OH HOTÉIS, offers family rooms with private bathrooms, balconies overlooking lush gardens, and kitchenettes. Guests enjoy a heated outdoor fireplace, picnic and barbecue areas, a play zone, and free Wi‑Fi. Located 1.9 km from the Wax Museum and 3 km from Festivals Palace, it sits near Black Lake and Stone Church. Private parking and staff enhance convenience.
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How guests rate the property, aspect by aspect.
We paid for a chalet and received a much inferior one with a bad smell, mold, and stained blankets—it was very bad. Everything was terrible.
Rosana·2 weeks ago
The spot was spot on, but the shower just didn’t work right.
Venoir·3 weeks ago
Only the location mattered. The bed wasn’t a double; it was two single spring mattresses, and the joint between them was higher than the mattress, making it uncomfortable to sleep. They also didn’t offer any coffee.
Cátia·A month ago
The location and outdoor space match the price, but it’s not worth paying cheap for an uncomfortable stay. Inside the chalet it’s very uncomfortable, needs a lot of improvement, is disorganized and very unattractive.
Lusinaldo·A month ago
The accommodation was clean and organized. However, it fell short on providing adequate blankets. Gramado is a cold destination and during our stay temperatures dipped to about 3 °C. For those traveling by plane, it’s already hard to bring enough cold-weather clothing, let alone extra blankets. In a town with such low temperatures, the lodging should offer suitable blankets for guests.
Rhayanne·A month ago