Herzeele·9.4
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or just type it — “around the 20th, three nights”
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Au pied du frêne in Herzeele offers family rooms with private bathrooms, balconies, and garden views. The hotel features spa facilities, a sun terrace, and a beautiful garden. Guests enjoy a continental or à la carte breakfast with fresh pastries. Located near walking tours, it offers free on-site parking, bicycle parking, and proximity to Dunkerque Train Station (25 km) and Plopsaland (30 km).
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How guests rate the property, aspect by aspect.
A gorgeous little house that was thoughtfully equipped for a short break; the family loved the slide, the lovely grounds, and the play equipment. We stayed on a very warm night, and although a fan was provided, it was still hot; the host couldn’t change that, but it’s something to consider if the forecast is hot again.
Emily·A month ago
Our bike‑packing trip included about nine nights in total, and this was by far the shortest stay – and everything was really tiny! The bathroom and toilet were a bit of a walk away, and the breakfast felt pricey for what it was.
Carolien·2 months ago
The structure was magnificent, with meticulous attention to detail, even though it was quite small in size, fitting the spirit of the stay. The kids’ play area was great, and the idea was praised. The check‑in experience was bizarre: we arrived from Charleroi Airport at 16:45, were told at 17:24 that we could enter on our own because the managers couldn’t be present, and we adapted. At 18:48 I was told the navigator would arrive at 20:15, no reply. At 19:07 I asked if it was okay to stop for dinner since we had two small children, no reply. A closed, unmarked road extended the travel time, and we had a quick dinner break nearby. I received a message at 22:33 that the barriers were closed and it was too late. While driving, I heard the manager’s tone and manner were rude and unwelcoming; he didn’t speak English and seemed unwilling to let us in, which I would not do with my own children. He pointed to the booked cabin with gestures, the forest was pitch dark, and it took us 15 minutes to orient ourselves with luggage and kids. I run a hospitality business and have never seen such an attitude toward guests, even when I was right. Clear communication about entry times would have helped; if they had told us we needed to be inside by 20:00, I would have gone to dinner after check‑in, or if I could enter independently, I would have done so. The next morning everything seemed fine, the extra breakfast was excellent, but when asked how the stay was, I chose not to answer. The morning staff were kind, but I started the holiday badly and regret having to write this; the property deserves better, but I left with a sour taste, wasting 185 €.
Daniele·2 months ago
The place was gorgeous and had everything—its location was perfect, close to shops, restaurants, and beautiful cities. The accommodation was outstanding and fully equipped for a young family; the kids loved the outdoor space and activities, and the chalet was immaculate. The slide from the top floor to the bottom was a huge hit. The host was friendly, kind, and helpful, going out of their way, and even the breakfast was fantastic. From arrival to departure, it was an ideal experience; the only regret is not staying an extra night to enjoy it even more. There was nothing to dislike—just outstanding.
Andy·2 months ago
The place is perfect for families, but the kitchen is almost non‑existent; a few bowls would have let us use the microwave.
Leonore·2 months ago