“The check-in experience was terrible; it was easy to fall into a trap involving "price tricks."”
The location is the highlight, just 3 km from the GO‑BUS station. The room has a typical renovated Chinese‑style décor, a small balcony with a sea view, and a large vanity mirror. It’s a short 1 km walk along the coast to the downtown market, and fast‑food outlets like KFC, McDonald’s, and casual eateries are nearby, with a Chinese restaurant just around the corner. 1. Check‑in: we were only offered a “pay at the property” option for our two‑night stay in a standard room; although the rate was shown in USD, payment upon arrival had to be made in Egyptian Pounds via card. The front desk first mentioned taxes and fees, then doubled the rate for one night. The original total was 4,700 EGP, but after the card transaction I discovered I had been charged 9,400 EGP. When I questioned the price, the staff insisted the two‑night rate had been doubled. I showed my printed reservation confirmation with the agreed price, yet they still claimed the nightly rate was doubled. It wasn’t until the hotel manager arrived and we discussed the issue that the staff’s error was acknowledged. The process for a full refund via VISA was extremely inefficient; it took two different managers to reverse the incorrect charge and process the correct payment, a procedure that took about 40 minutes. My friend and I waited in the lobby the entire time without even being offered a glass of water. Finally, I requested compensation—such as a room upgrade or a complimentary dinner—for the delay caused by the staff’s mistake, but the manager only offered a few words of apology without any actual compensation (throughout this time, the front desk staff remained indifferent, occupied with their mobile phones). 2. Only one of the hotel’s elevators was operational; the other was out of order. 3. Construction work involving timber was underway next door, producing noise starting around 8:00 AM every morning. 4. No housekeeping service was provided on the second day. 5. The shower area lacked body wash and shampoo, and there were no shelves for toiletries. 6. The bed sheets had visible stains.
Hui·3 weeks ago