The hotel's cleanliness and room size really made my stay enjoyable
The hotel's location is excellent, within walking distance of the Eden Court Theatre
The pool and sauna/steam room were a great bonus
The rooms themselves were clean and well-furnished
Distilled by Parley from the 100 most recent of 2,052 verified guest reviews
The rooms themselves were clean and well-furnished
— how guests describe the rooms
17 m² · 1 single bed · Sleeps 1
This Classic Single Room at the Inverness Palace Hotel & Spa offers exceptional comfort, a spacious layout, and highly rated amenities, including a very good bed, flat-screen TV, free WiFi, and a private bathroom with modern fixtures.
Beds 8.7/10 · 480 guests mention them
11 m² · 1 double bed · Sleeps 2
The Cozy Double Room at Inverness Palace Hotel & Spa features a compact layout with a double bed, flat-screen TV, and private bathroom, offering a peaceful retreat with exceptional comfort and convenient amenities, including free WiFi.
Beds 8.7/10 · 480 guests mention them
23 m² · Sleeps 2
The Classic Double or Twin Room at Inverness Palace Hotel & Spa features a spacious layout, exceptional bed comfort, and a private bathroom with modern amenities, including a flat-screen TV and complimentary Wi-Fi.
Beds 8.7/10 · 480 guests mention them
26 m² · Sleeps 2
The River View Double/Twin Room at Inverness Palace Hotel & Spa offers exceptional comfort, a spacious layout, and stunning river views. Amenities include a flat-screen TV, free WiFi, and a private bathroom. Guests enjoy leisure facilities, free parking, and a valet service.
Beds 8.7/10 · 480 guests mention them
28 m² · Sleeps 2
“We enjoyed our stay overall.”
The place is great! The staff were friendly and the property was lovely, but the bathrooms were very small and the breakfast was mediocre.
“Everything was as expected and hoped for!”
The location, cleanliness, and staff were all good. It was great.
“水回りがやや不満。”
The parking lot was handy and the view of the Nese River was great, but the hallway in the separate building felt cramped and the bathroom fixtures in the room were old.
“The worst experience”
I was utterly shocked by how my parents were treated. They arrived around 10:00 PM with a confirmed reservation, only to be told the hotel was fully booked and that the room they had booked was unavailable. They were given a very substandard room that lacked a private toilet, even though they had paid about CAD $900 per night. When I called, I was told they had supposedly booked the “wrong” room and that the room my parents received was actually part of the property, yet no photos of such a room were shown at booking. The room they got looked nothing like the online presentation, which I find extremely misleading. If accurate photos had been provided, we would never have agreed to pay that price. I will attach photos so future guests can see what my parents received. The hotel later reduced the charge for one night, but that does not change the situation. This review is not about a refund; it is about transparency and honesty, and the expectation that a confirmed reservation should match the advertised accommodation. My parents were exhausted after traveling and were left in an uncomfortable, stressful situation late at night. For a hotel charging this amount, the entire experience was completely unacceptable. I strongly advise anyone considering this hotel to request exact photos of the specific room they will receive before booking and confirm exactly where they will stay. This was a very disappointing experience that fell far below expectations.
“For a short stay it was fine and the location was excellent.”
The location was excellent, but the dining room felt more like a cafeteria and the atmosphere was not pleasant for eating.
“We enjoyed our stay overall.”
The place is great! The staff were friendly and the property was lovely, but the bathrooms were very small and the breakfast was mediocre.
“The worst experience”
I was utterly shocked by how my parents were treated. They arrived around 10:00 PM with a confirmed reservation, only to be told the hotel was fully booked and that the room they had booked was unavailable. They were given a very substandard room that lacked a private toilet, even though they had paid about CAD $900 per night. When I called, I was told they had supposedly booked the “wrong” room and that the room my parents received was actually part of the property, yet no photos of such a room were shown at booking. The room they got looked nothing like the online presentation, which I find extremely misleading. If accurate photos had been provided, we would never have agreed to pay that price. I will attach photos so future guests can see what my parents received. The hotel later reduced the charge for one night, but that does not change the situation. This review is not about a refund; it is about transparency and honesty, and the expectation that a confirmed reservation should match the advertised accommodation. My parents were exhausted after traveling and were left in an uncomfortable, stressful situation late at night. For a hotel charging this amount, the entire experience was completely unacceptable. I strongly advise anyone considering this hotel to request exact photos of the specific room they will receive before booking and confirm exactly where they will stay. This was a very disappointing experience that fell far below expectations.
“Everything was as expected and hoped for!”
The location, cleanliness, and staff were all good. It was great.
“For a short stay it was fine and the location was excellent.”
The location was excellent, but the dining room felt more like a cafeteria and the atmosphere was not pleasant for eating.
“水回りがやや不満。”
The parking lot was handy and the view of the Nese River was great, but the hallway in the separate building felt cramped and the bathroom fixtures in the room were old.
