“Mala atención.”
I was very disappointed. I booked for family, and from the moment we arrived problems started. The room was booked for two but only had one towel; when I asked for another at reception, the staff said the hotel only provides one towel per room and any extra would cost extra, which seemed absurd for a two‑person booking. That same night we found a cockroach in the room, showing a lack of cleanliness. Another issue was the lack of an elevator; we were assigned a room on the third floor with heavy luggage, and the manager never offered help. Wi‑Fi barely worked inside the room; we had to go to the hallway to connect, which was inconvenient. Overall, the experience didn’t meet expectations; the hotel needs major improvements in customer service and facilities.
Erika2 months ago