1 double bed
1 single bed
1 king bed · Suite
“They booked to us us but sold to someone else.”
They booked with us but were sold to someone else, and that was the only thing that happened.
“I paid for a taxi to get there and it was full so they simply cancelled the booking. After complaints and 30 minutes lat”
I booked. It was confirmed. When I got there they had no vacancy. They just cancelled the booking. After some time they decided I could stay if they cleaned up a room but the price would be double. So I left.
“Good”
Good. Yes
“No proper communication and no transperancy. Random pics nothing relevant to the rooms”
No proper communication on cancellation; the backend team confirms your booking immediately and later some other team cancels it and that cancelled status doesn't reflect in the system. If you expect a payment immediately after booking, then change the details on the site mentioning pre payment needed. Wish you had better management.
“Avoid because the photos are not true to property conditions”
The kindness of the ground staff who only spoke Tamil. The bilingual property manager Joseph.
“They booked to us us but sold to someone else.”
They booked with us but were sold to someone else, and that was the only thing that happened.
“No proper communication and no transperancy. Random pics nothing relevant to the rooms”
No proper communication on cancellation; the backend team confirms your booking immediately and later some other team cancels it and that cancelled status doesn't reflect in the system. If you expect a payment immediately after booking, then change the details on the site mentioning pre payment needed. Wish you had better management.
“I paid for a taxi to get there and it was full so they simply cancelled the booking. After complaints and 30 minutes lat”
I booked. It was confirmed. When I got there they had no vacancy. They just cancelled the booking. After some time they decided I could stay if they cleaned up a room but the price would be double. So I left.
“Avoid because the photos are not true to property conditions”
The kindness of the ground staff who only spoke Tamil. The bilingual property manager Joseph.
“Good”
Good. Yes
