“Terrible wanted a refund immediately”
Nothing positive. Everything was dirty: the building, the room, the water was brown, and the staff was rude.
Drew4 months ago
★★★★·San Antonio·7.2
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or just type it — “around the 20th, three nights”
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The Americas Best Value Inn & Suites Near Frost Bank Center in San Antonio features air-conditioned rooms, free public WiFi, and an outdoor swimming pool. Private check-in and check-out services ensure a seamless experience. Located 17 km from San Antonio International Airport, the hotel is near AT&T Center and The Alamo, 9 km away, offering a convenient base for exploring the city.
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How guests rate the property, aspect by aspect.
Nothing positive. Everything was dirty: the building, the room, the water was brown, and the staff was rude.
Drew·4 months ago
We arrived around 11:00 p.m. with a confirmed reservation, expecting a smooth check-in. Unfortunately, our experience was extremely disappointing. The front desk attendant was on a call when we arrived and spoke to customers in a very rude and unprofessional manner. When it was our turn, we attempted to pay for the reservation using my husband’s card, as mine did not have sufficient funds. The attendant refused to accept a different card without offering any clear explanation or trying to provide a solution. As a result, we were forced to leave and find another hotel late at night. This level of service is unacceptable. We have never encountered an issue like this before, as it is standard practice for hotels to accept payment from either guest’s card. Overall, a very poor and frustrating experience. We arrived around 11:00 p.m. with a confirmed reservation, expecting a smooth check-in. Unfortunately, our experience was extremely disappointing. The front desk attendant was on a call when we arrived and spoke to customers in a very rude and unprofessional manner. When it was our turn, we attempted to pay for the reservation using my husband’s card, as mine did not have sufficient funds. The attendant refused to accept a different card without offering any clear explanation or trying to provide a solution. As a result, we were forced to leave and find another hotel late at night. This level of service is unacceptable. We have never encountered an issue like this before, as it is standard practice for hotels to accept payment from either guest’s card. Overall, a very poor and frustrating experience
Dulce·5 months ago
The spot was close to the event, and the bed was clean and comfy. However, we asked for a non‑smoking room and found it smelling like ash; it wasn’t suitable for someone with breathing issues. Also, there was no do‑not‑disturb sign option for the door.
Sherry·6 months ago
The staff were friendly, but the rooms were very small.
Stephanie·6 months ago
The front‑desk staff were incredibly jovial—friendly and helpful, even greeting us happily the next morning. I was pleasantly surprised and would recommend it to loved ones. It was perfect for a one‑night stay, with nothing negative to mention.
Ashaki·6 months ago