Residence Inn Neptune at Gateway Center

“Excelente estadía, me volvería a quedar.”

The hotel was very nice, clean, and the suite we booked was comfortable—everything was excellent, and the breakfast was delicious and everyone loved it. I have nothing negative to say.

Laura·A month ago

“Great location and rooms!”

Nice spot near the beaches, roomy rooms, and a good breakfast included, but parking gets cramped when the hotel is full.

Karyn·A month ago

“Good overall but room could use some improvements”

The breakfast was good. I liked that there was a pool even though we didn't get the chance to use it during our stay due to our schedule and other things we had planned. The location is convenient as it is closeby to restaurants and shopping centers. All staff that we encountered were friendly. The plumbing in the room could use some improvement. The toilet bubbles up when flushed and continues running for more than several minutes. When we entered our room after checking in we opened up the sofa bed and the mattress was all wet, and there was a sock left under the sofa from someone who previously stayed in the room. Before checking out on our last morning there, the temperature in the room was fairly warm and would not adjust to the set temperature (thermostat was set to 66 but room temperature was 71)

Ashley·A month ago

The hotel’s location was great with many nearby shops and restaurants, the staff were very nice, the room was clean and comfortable for a family of four, and the back area with a fire pit and grill was a bonus; I have no negatives to add.

Cristina·2 months ago

“This was a nice hotel, The staff was friendly and accommodating. Housekeeping was spotless. The lighting is not the best”

The hotel was clean and quiet, but breakfast was disappointing—waffles had an artificial taste, the syrup was high‑fructose “maple,” and the strawberry “jelly” looked like pie filling, so I ate out instead; the room’s lighting was very dim, the kitchen poorly lit, the bathroom had uneven lighting that made it hard to read on the couch at night, and the pool area was dark, causing me to hit the wall while swimming; an ice machine accessible to guests would also be helpful since the fridge’s ice maker didn’t work.

Karen·2 months ago