“"The stay was comfortable, but the experience was spoiled by Maria´s curt and unwelcoming attitude"”
The hotel’s location is excellent, very close to the center, the port, and within walking distance to restaurants in the Talamanca area. The room is spacious, the shower and bed are comfortable, and breakfast was just right. Staff, especially Yolanda and Belinda, were exemplary in their attentiveness and care, always smiling and offering tips for beaches and restaurants. The main issue was with the manager, Maria, who often seemed curt, cold, and unwelcoming, lacking tact in her communication. She even mentioned my cholesterol when we asked for more eggs at breakfast, which felt inappropriate or unnecessary. Her attitude seemed tired, annoyed, or unhappy, and unfortunately, it seemed directed at us, leading to a disagreement. I tried to give her space to explain herself, but when I kept talking, she interrupted me.
Marcelo·3 weeks ago