“disastrous”
The room was beautiful, clean, and the location was great. A hurricane caused a power outage (not Aston’s fault), but the absence of any emergency lighting or battery‑powered fans was unacceptable; we couldn’t even see the keypad in the total darkness to enter our room. The staff were rude and unhelpful, repeatedly saying we had to contact Aston (whose hours were 8‑5, useless when you’re out all day and the air conditioning is off on 95‑degree days).
Cohn2 weeks ago