Every time we entered the room it was an effort… definitely need to review the door locks, not to mention the stairs to reach our floor.
SoniaA week ago
Just a moment…
Pisa·5.1
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or just type it — “around the 20th, three nights”
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Five Keys in Pisa sits in the city centre, a short 3.3 km walk from the Leaning Tower and 4.1 km from the Cathedral. Family rooms feature private baths, air‑conditioning, soundproofing, tea/coffee makers, mini‑fridge, TV, and balconies. Free Wi‑Fi, a minimarket, hairdresser, and 24‑hour security enhance comfort. Nearby botanical gardens, Piazza Napoleone, and Livorno Port offer cultural and maritime experiences.
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How guests rate the property, aspect by aspect.
Every time we entered the room it was an effort… definitely need to review the door locks, not to mention the stairs to reach our floor.
Sonia·A week ago
The bed and the nearby parking were fine. The cleanliness was unacceptable, the bathroom was unsanitary, the shower had bad drainage. The staff was nonexistent. The room’s accessibility was very complicated (even impossible for people with reduced mobility) with a 20 kg suitcase.
Michel·2 weeks ago
No dirt or dilapidated areas. The place needs to be closed.
Daniela·2 weeks ago
I’m not one to post negative reviews, and honestly I wouldn’t have if it were just a few unpainted walls, some dampness‑related mold, or minor aesthetic flaws—those would have been fine given the price. But finding bugs inside the hand soap is truly disgusting and unacceptable from a hygiene standpoint. On top of that, the sheets had a strong, nauseating smell, making it clear they hadn’t been washed or changed properly. I’m not criticizing the hotel for being old or having minor imperfections; I’m criticizing a lack of cleanliness and hygiene that shouldn’t exist in a guest room. For 55 € I didn’t expect luxury, and I can accept a basic room, worn walls, or aesthetic issues, but I won’t accept insects in the soap or foul‑smelling sheets. I regret leaving a negative review because that’s not my style, but I believe hygiene must be guaranteed regardless of room rate.
Santoro·3 weeks ago
The place is right by the station and the staff were welcoming; they let me check in before the official time. The cleanliness wasn’t great and the building feels a bit old, with a persistent odd smell, but the value for money was solid. These were all things I’d already anticipated, so there’s nothing more to add—overall a good trip.
Costin·3 weeks ago