Vila Galé Collection Sunset Cumbuco

“Lugar lindo mas a estada foi um desastre de início ao fim.”

The resort is new, the suites are spacious, the pool is pretty and pleasant, and the location between the beach and the lagoon is fantastic with a beautiful sunset. The resort is nice and pleasant but lacks management, the service is very bad, no reception staff is attentive, check‑in is totally apathetic, our air conditioner in suite 3303 did not work, we called reception at 20:30 by the suite phone to arrange it, returned to the room at 22:00 and it still did not work; tired, we decided to sleep with all windows open and the wind eased the heat. There was no hair dryer in the room, we called reception and the attendant insisted it was in the closet, but it wasn’t; after insisting, he said they would send a hair dryer to the suite (we are still waiting for it). Breakfast is a chaos, we ordered tapiocas and after waiting 40 minutes we returned to ask about the orders and they said there were still 10 orders ahead! We asked to cancel and were frustrated. The state of the gardens is quite poor, most of the coconut trees are dead and dry, giving a careless look; I couldn’t take any nice landscape photo. The beach in front of the resort is nice but all the coconut trees are dead and there is a lot of litter and construction debris (pipes and brick shards) that needs urgent cleaning. In short, a place with a lot of potential but really no management; the owners need to react because the investment was million-dollar for this condition with so little time since opening. I forgot to mention that I warned at check‑out that the suite air was not working, and the receptionist just said “ah ok”, didn’t ask for an apology or say anything. Lack of general training.

Juan·2 weeks ago

“Bom para as crianças, mas precisa melhorar para os adultos”

Furniture was good and new. Kids’ recreation was good. The room had a closed‑in smell, a coil mattress. Acoustic was terrible: the beach club next door had a party until midnight, we heard everything from the room. Food also needs improvement. We ordered fettuccine, got spaghetti. Chicken meatballs had a strange taste, raw quindim, breakfast starts at 7 h, but in practice it’s only at 8 h that everything is really on the buffet (on our last day, the coffee cart only arrived at 7:40). We had to switch to half‑board because when we came for dinner we were told there was no à la carte. The playroom only opens at 10:30 and the kids’ pool closes at 17:30.

Fernanda·2 weeks ago

“Estrutura excelente e staff atencioso”

Breakfast had a variety of fruits and hot options made on the spot. Rooms were large and clean. The location was excellent with plenty of child‑friendly leisure options. The highlight was the attention and courtesy of the staff, especially Victoria and Wesley at reception. The shower splashes almost the entire bathroom with a fall risk. Hot breakfast options take a bit longer. Another issue was the near absence of dairy‑free options, even after notifying in advance about intolerance and the manager promising to provide them. Simple things that could improve everyone’s experience.

Xinaida·2 weeks ago

Location and all facilities were very perfect, everything was very clean and organized, a true paradise, the room was wonderful, spacious and comfortable, had everything needed for a comfortable stay, staff were super kind, we really liked our experience. The food fell short, I found few options on the resort menu, the à la carte menu had few choices and the buffet served at night was very expensive for the quality offered; for me the only negative point of the resort was the food.

Eliane·2 weeks ago

“Vale muito a pena! Num lugar privilegiado do Cumbuco”

Excellent facilities and accommodations.

Sara·2 weeks ago