“Bad, treated badly and they tried to trick me”
I liked the location, the infrastructure, and the security staff. They gave me room 207, which already smelled like a toxic toilet and got worse at night. Never give such a room to anyone! Cancel or refund instead of masking it with perfume. I had to complain and change rooms. The welcome was bad. In room 209 there were no smells, but I found hair on the floor and took pictures. I asked for compensation and to speak to the manager, but they didn’t respond; after more pressure they offered 3 free breakfasts. After checking out, while heading to the airport, a crew member said I drank a bottle of water and had to pay 15000k. I knew it was wrong, so I showed the photos and proved they were mistaken. I was treated poorly. It’s an amazing spot that deserves better service. I wish you improved. If I could, I would give a -10 rating.
JoãoA month ago