I was deeply disappointed. I really expected a far better service. The fridge was located outside the room, in a shared area with all other guests, an impractical and uncomfortable solution. On top of that, the door lock was broken and closing the room from the inside was difficult. Something like that should never happen in a hospitality establishment. The biggest issue was the cold. We didn’t even have a duvet in the room, and although an air‑conditioner was present, we couldn’t use it because the remote was missing. I tried calling for help, but no one answered. Result? My partner and I had to spend the night in the cold, with no assistance to solve the problem. I find it unacceptable for a guest to end up in these conditions, especially when a minimum of attention and assistance from the property would suffice. It’s not about excessive demands, it’s about comfort, safety and essential services. After this experience, we were not satisfied at all and I would not recommend it.
LucaA week ago