Pousada Santa Monica

“Falta de respeito com o hóspede e consumidor em geral. Não indico para ninguém essa pousada.”

Only one front‑desk employee attended us respectfully, yet the first night was terrible—my brothers‑in‑law practically slept without a mattress, overall service was awful, only the cleaning lady tried to keep things hygienic.

Carneiro·4 weeks ago

“Descaso total com hóspede”

I stayed at Pousada Santa Mônica from 5 to 7 September during the holiday. When we arrived there was no receptionist; a guest who was leaving helped us, and later a gas station attendant under the rooms was the only staff present. The first room was in subhuman and dangerous condition: the bed had no mattress, just a pillow top on slats—impossible to sleep on; the toilet was filthy, with murky water and a strong chlorine smell; the electric shower had exposed wiring (shock risk); the tap and shower water were murky; the TV didn’t work; the power board was stuck with duct tape (fire hazard). We asked the attendant for a room change, but he said there were no vacancies even though we had a confirmed two‑night reservation. We slept the first night because it was already 20:30 pm and the holiday left no other options. The next day, after pushing another attendant and the cleaner, the manager finally moved us to a decent room, but the damage and embarrassment were already done. The critical points were total abandonment of service—guest and gas station attendant acting as reception; safety risks (exposed wiring, makeshift power board); lack of basic hygiene (murky water, dirty toilet); and disregard for the reservation—room change denied the first night, only resolved after forced escalation. I demand compensation for the days of discomfort and risk (we already notified Booking). Warning to other guests: avoid this place. What they sell as “cozy” is actually a place with no management present, poor and dangerous infrastructure. Don’t be fooled by the photos. If you’ve already booked, insist on a different location before check‑in. We lost a night and almost the entire holiday because of this irresponsibility.

Souza·A month ago

It was very good, but 100% negative.

Rozinaldo·A month ago

Air conditioning was present, but there were no pillowcases and the pillows looked like piles of torn rain‑water patches.

Will·A month ago

Ninguém para atender, dificuldade na obtenção de informações

Marcos·2 months ago