“HORRIVEL”
I was utterly disappointed with this place. From the moment I arrived, the staff were awful, showing no preparation, organization, or respect for guests. The room was tiny, and the bathroom was in such poor condition that it compromised both comfort and hygiene. I was put in a room without hot water, and no one had warned me about that beforehand. When I asked for a room change, I was told it wasn’t possible. I then requested a cancellation, but I was ignored and received no reply. To make matters worse, while showering the water ran out. The attendant suggested I shower at another hotel in the same chain, only to find that place’s bathroom was filthy, smelled bad, and was under construction. Paying for a stay and then enduring all of this is unacceptable. Basic hygiene, functioning facilities, good service, and respect for the customer are essential; a cheaper rate does not justify shoddy service or moving guests between equally bad locations. I was extremely frustrated and disappointed. I would not stay here again, and I hope the management takes this seriously and addresses the serious lack of care shown to paying guests.
Vitoria·3 weeks ago