The only plus was the beautiful grounds. We have stayed in five different hotels in Chisinau, so we have a benchmark. For celebrating special occasions, I would not recommend this hotel, even though we chose it for a special event. For the price, it’s absolutely not worth the attention. The service was terrible and guests were treated with complete indifference. We booked a three‑day stay with early check‑in (more than a month before arrival). The hotel had clearly agreed on an early‑check‑in fee of 50 % of the daily rate in correspondence. However, at the front desk they demanded 100 € from us, trying to change the price on the spot and creating serious stress during check‑in! Even though they eventually charged a sum close to the original agreement, the act of extorting money was appalling. The management promised to provide “the best room for your celebration,” but instead we were put in a room with a roof view. As soon as we saw the room, we returned to the front desk and asked for a change, but they flatly refused, saying no rooms were available. On my girlfriend’s birthday (26 October) the staff simply forgot. They only congratulated us the next day (27 October) at 15:30—only after she personally reminded them that she had turned a year older the day before. Immediately after that belated congratulation, they offered us to move out. It was absurd, because she was scheduled to leave that same day at 19:52, and I was leaving the next morning. Asking us to pack and move before the actual trip for a few hours was mockery, not service. The “service” didn’t end there: at 16:00, during our celebration, the housekeepers knocked on the door to clean the room. When my girlfriend asked them to come in an hour later, they rudely replied, “Our workday ends at 17:00, let us do what we can.” Complete lack of tact and respect for guests’ personal space! The hotel ruined the festive mood with inattentiveness and rudeness.
Дмитрий2 weeks ago