“部屋の手配ミスと対応の遅さにより、非常に不満の残る滞在となりました。”
The hotel is closer to the airport, but we booked three rooms and were only shown one room with two beds and two sofa beds, which was unsuitable due to gender considerations. When we asked staff, they said they would prepare another room and asked us to wait in the room for about five minutes while they fetched the key. We waited over an hour, but no one returned or contacted us. We arrived after midnight, had an early flight the next morning, and even tried to reach the host through Booking with no response, so we had to sleep on a sofa bed. At around 2:30‑3:00 a.m. staff finally appeared and told us another room was available, but moving at that hour was inconvenient, so we declined. In the end we only used one room and demand a refund for the unused two rooms. The whole situation was very disappointing due to poor communication and slow response.
C5 months ago