“Friendly staff, extra efforts must be taken to ensure rooms are spotless.”
The bed was comfortable. There was mold around the bathtub, the bathroom door was warped like it had water damage, and the air handler had a filthy filter that hadn’t been changed in over six months. The underside of the bathroom sink edge was filthy, and one of the beds had a small, round stain on the sheets. The staff lost my package marked delivered to the mailroom by FedEx before I arrived, and they said they couldn’t find it; when I got there, the package was located. I had an Uber Eats order delivered on Friday morning, but no one called our room to inform us. The driver told me, so I sent my son and dad to the front desk, where they were told no Uber Eats deliveries were made and to check across the street. As they were about to leave, they were called back to get the order. My bottle of soda was included in the order but wasn’t given to my son or dad. I called down to the desk to ask about it, and they said they didn’t know if it was included, so they didn’t pass it on. The dinner I ordered didn’t come with a salad, which surprised me since the other entrees had sides. I didn’t like that dogs were allowed on the premises; if I had known, I would have stayed elsewhere.
Kimmygirl·3 weeks ago