★·Conway·7.5
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or just type it — “around the 20th, three nights”
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The Comfort Suites Conway hotel offers spacious suites near Conway's largest shopping areas and restaurants. Minutes from Central Baptist College and the University of Central Arkansas, the hotel features a free hot breakfast, indoor heated pool, and state-of-the-art exercise room. Free wireless Internet and a business center accommodate business travelers, with meeting facilities for up to 50 people.
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How guests rate the property, aspect by aspect.
I struggled to sleep in Room 104 because the hotel’s lights outside our window were glaring like the sun, and our curtains didn’t block them, ruining the night. The breakfast was subpar, lacking healthy options such as boiled eggs or a wider selection.
Kory·A month ago
The property was conveniently located and clean. The suite was larger and well appointed. The manager was initially pleasant upon a late arrival. The following morning, I awoke with a stomach ache (completely liquid) and used the toilet. It immediately filled with filthy water to the rim. I stopped it and called the front desk from the room phone at approximately 8am requesting a plunger. I was told by the woman it would be about 20 minutes. Around 30 minutes later, I went to the front desk to get the plunger - was informed she had taken it to the wrong room. I attempted for over 5 minutes to unclog the toilet with no success. I left the room (next to the front desk) to request another restroom to use for showers so we could check out and encountered the man who had checked me in the night before in the breakfast area. I asked was there any way we could use another room to shower before leaving due to the toilet issue. He said he needed to “try” to unclog the toilet first. He followed me into the room and proceeded to attempt to unclog the toilet. After a few attempts, he became increasingly mad. My partner was irritated by this time and was requesting to move rooms for showers. The man said no, we could not move due to a problem “we caused”… my bm was literally liquid. My partner was upset by the man’s demeanor, which became increasingly hostile. The man yelled to give him the room’s ice bucket to remove the feces water from the toilet, but he grabbed a cup from the wet bar and proceeded to scoop the toilet water into the trash can, sink and tub with no gloves and an 8oz cup. He repeatedly told me we had caused this problem the previous night (it happened at 8am and I called immediately) and accused me of lying - that I didn’t call the front desk at 8am for a plunger and to “prove it” to him - I called from the room and immediately checked the time on my phone to know when to expect assistance. How could I “prove it”?
Jessica·2 months ago
The place was spotless, and the room was clean, but there was a heavy curry smell lingering during the day.
Lesha·2 months ago
The staff were friendly and professional, yet the luggage carts were the most difficult to maneuver I’ve ever seen; it took two people to haul one from the parking lot to the room, so they really need to be replaced.
Annette·2 months ago
The hotel was clean and the staff were friendly.
Tony·2 months ago