★★·Houston·4.4
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or just type it — “around the 20th, three nights”
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The Quality Inn & Suites West Chase in Houston features 36 comfortable rooms with free WiFi, 24-hour front desk, and free off-site private parking. Each room includes a tea and coffee maker, hairdryer, refrigerator, work desk, seating area, minibar, microwave, wardrobe, and TV. A continental breakfast with juice and fresh pastries is served daily, and the hotel is 36 km from Hobby Airport, near CityCentre Plaza, Waterwall Park, and The Galleria Houston.
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How guests rate the property, aspect by aspect.
The location is perfect but the facilities are very old and neglected. The room was infested with cockroaches. I rented a room with a whirlpool tub and it didn’t even work. Breakfast was only bread, fruit and yogurt.
Emigdio·A month ago
Nothing positive. I arrived after 12 am in the first room. The bathroom and kitchen area had roaches, the floor was soaking wet around the bed, and I reported it to FD who changed my room. In the second room there was no blanket for the bed, no Wi‑Fi, the remote didn’t work, no clean sheets – it was horrible. I fell asleep, woke up and there was a roach in the bed with me. They should not be on Booking. The housekeeping was not available. I told the front desk I would check out in the morning, he said he understood. When I went to check out in the morning no one was at the front desk to give the key, so I just left it there. I’ve been trying to call the hotel for 4 days to straighten things out but no one answers their phone.
Steven·2 months ago
The reception service is good. There’s too much moisture and cockroaches in the room.
Iris·3 months ago
The location is fine. There were roaches.
Rodgers·4 months ago
Nothing positive. The property was disgusting. The door latch was broken. The tub was cracked and there were roaches.
Melissa·5 months ago
