“Excellent customer service.”
Isabel was very accommodating for our late check‑in; her kindness is unforgettable. After entering the room I noticed the refrigerator was warm, so I asked Isabel how to turn it on because I had insulin that needed to stay cold. She explained it works when the room card is placed on the switch box. Early in the morning Isabel brought an extra card so the fridge would stay on, even when I wasn’t in the room. That’s what I call excellent customer service! The only downside was the Italian breakfast, which required a 12‑minute walk to the restaurant, but that was no big deal.
Jorge4 weeks ago