Zebbuga Deluxe Lavish Suite 3

“Soggiorno non gradevole ,sporco e zero pulizie”

The only pleasant thing was the well‑working air conditioning. Everything else was awful: the floor was filthy, there was no housekeeping service, towels were missing, and overall it was terrible.

Antonio·A month ago

“Πείτε μου πως θα αποζημιωθώ για όλα τα παραπάνω”

Nothing good. I booked a room for Malta 19‑25/7/2026 and arrived at about 17:30 on 19/7; it was a very small, narrow room that couldn't fit three people, let alone two. There was a cockroach inside, and the bathroom drain was clogged so water poured onto the beds. We reported it and the manager said they had poured insecticide into the drain and promised it wouldn't happen again, but they would still pour more and unblock the drain. I spent about two hours lying on the floor, then woke up with a severe headache, dizziness, and a sharp nausea that turned into vomiting—later found out it was from the insecticide fumes. I had to take a Bolt taxi, costing around 60 €, with no receipts, after already renting a car from Europcar at the airport that I couldn't drive in that condition. I was lucky my wife and daughter helped me get to Mater Dei Hospital, after being turned away from a private hospital. At the public hospital, because I didn't have my active EOPYY insurance card (EKAA), they asked me to pay 250 €, and there were additional costs later. I want to know how Booking will reimburse me for all this. The cancellation of my accommodation cost about 700 €. Also, after the cancellation, we were told the place had free parking, but no one informed us; I parked right outside the building and was fined 23.29 € for parking. Tell me how I will be compensated for all this.

Vaidakis·2 months ago

“Piacevole soggiorno”

The location is strategic and the laundry and dryer services are very convenient. The downside is that our room had no table for breakfast and only one chair.

Michele·2 months ago

“A complete nightmare”

The experience was the worst I've ever had. The location was terrible, far from bus stops and any main area or point of interest. The area felt isolated and unsafe, especially at night. The property itself was poorly maintained, not very clean and had a very unpleasant smell. The worst part was the shower. It was already broken, clogged and clearly unsafe and not up to standard. On our very first day, while using it, the glass suddenly exploded and shattered. Both my friend and I were injured, there was a lot of blood, and we had to go to the hospital and receive stitches. We immediately called the property after the accident, but they provided absolutely no assistance. They did not come to check on us or see how we were doing. They only sent two people to clean the broken glass and blood, and that was it. We then spent the night in the hospital, and despite knowing what had happened, the property never contacted us to check on our condition or offer any kind of support. The following day, we had to contact them ourselves to request the cancellation. They refused a refund, suggested moving us elsewhere, and then stopped responding to our messages. We were only able to cancel the reservation thanks to Booking. Being injured because of an already broken and unsafe shower and receiving virtually no assistance or concern from the property was completely unacceptable.

Alexandrina·2 months ago

Zebugg is in a great spot for families, centrally located on the island of Malta. I liked the calm and quiet of the area, the proximity to many services (bars, restaurants, supermarkets, bakery). You can reach any point in Malta in 15 minutes! Some guests were a bit disrespectful, especially during the evening/night hours.

Ilaria·5 months ago