Only the friendly man. The room was absolutely dirty, with insects on the bed—spiders, ants, beetles—after we told the host. She just shrugged and said, “Isn’t that normal? Don’t you have bugs at home?” and cleaned it up quickly. We asked for a refund, and she became very aggressive and shouted at my wife and me. Her husband tried to calm her, but he stayed friendly. After we got our money back, we left. This is unacceptable. Before that she even asked if we could cancel the booking but still stay and pay less. The rudeness is beyond compare.
Qendrim4 weeks ago