Park Plaza London, Park Royal

الإضاءة ضعيفة

Matari·2 weeks ago

We stayed here for the fifth time and plan to return next year because the rooms are very nice, the staff are exceptionally friendly and helpful, the breakfast is excellent, and the location is very good—we have nothing to complain about!

Anja·2 weeks ago

The room’s AC wasn’t working, but I didn’t report it because I was only there for three nights. I was upgraded to a better room on arrival, which had a sofa, slippers, and a robe. The only drawback was that the upgraded room didn’t include a shaving kit.

Dp·2 weeks ago

I loved the place; the decor was amazing. Nothing else to add.

Kirsty·2 weeks ago

“Exceptional hospitality that made all the difference!”

A wonderful stay thanks to Nina, Raheem and the entire team! I had a lovely four-day stay, and what stood out most was the exceptional hospitality and genuine kindness of the staff. The real gem of this hotel is the staff. Nina went above and beyond to ensure I was comfortable after the issues with my initial room. She arranged for me to move rooms and thoughtfully left a handwritten apology note and a cupcake, which was such a lovely gesture. Just when I thought she couldn’t be any kinder, on check-out I was presented with chocolates and a handwritten card wishing me a safe journey home ahead of my departure. It was incredibly thoughtful and genuinely touching. Raheem was equally wonderful. He was so accommodating, helping with my room, assisting with my luggage, and always making time for warm, lovely conversations. His friendliness and willingness to help made me feel so welcome and at ease. Both Nina and Raheem went beyond simply providing good service. Their warmth and thoughtfulness made a real difference to my stay The wider team also deserves recognition for creating such a welcoming atmosphere - from the security at the door, to the help staff at the restaurant, etc. Just wow! Hotels are ultimately about people, and Nina, Raheem and their colleagues are a wonderful reminder of how much exceptional service and simple acts of kindness can elevate an experience. I left feeling genuinely cared for and with such fond memories of my stay. Thank you, Nina and Raheem and the entire team for making my experience here such a special one. You are both a real credit to the hotel, and I hope management recognises the difference you make to your guests. I would happily return and wouldn’t hesitate to recommend this hotel!. My very minor inconveniences do not hold a flicker to the exceptional service I received here

Seember·2 weeks ago