“เจอห้อง secret จังๆๆ unacceptable & disappoint”
I recently finished a 3‑night stay at your property, and unfortunately my experience fell drastically short of expectations based on the photos and description. What was advertised as a modern and comfortable room turned out to be a very unpleasant experience. Upon arrival there was no greeting from the staff. Inside the room basic amenities were missing—no electric kettle, no coffee spoons, and only one drinking glass instead of the usual two. I had to call reception to request these items. The bathroom had a clogged drain with a strong, unpleasant odor, and the bedroom wall next to the bed had long black stains running down it. The television was unusable throughout the second and third days; I specifically wanted to watch the Asian Games, but despite calling twice and visiting the front desk five times over two days, the issue was never fixed. The staff kept saying they were “working on it,” but gave no real updates or solutions. Overall, the room looked new and fine, but the stay was full of unwanted surprises and poor service follow‑through. I hope management takes this feedback seriously to improve maintenance and guest service standards.
PhonboonA week ago