“Room literally reaked of URINE”
We walked into a grimy basement after endless back‑and‑forth asking for check‑in directions and standing outside for hours. The door lacked a handle, and once we unlocked it we were hit by an intense urine odor. The host told us to just switch on the A/C, that we could leave but wouldn’t get a refund, and claimed we wouldn’t find anything better for the price. After twenty minutes of trying to sort things out with her, we fled with our bags because the stench was unbearable and our clothes smelled like urine. Customer support has been unresponsive despite the serious health and safety issue, and the host refuses to answer. I’ve backpacked across Southeast Asia and this is the worst accommodation, host interaction, and customer service I’ve ever faced. Avoid it at all costs; we found a better place at City Jungle for only a little more.
Sierra2 days ago