Friendly reception staff. The garage is bad and has an extremely strong mold smell. The mattress is very soft and the pillows are low quality.
Costa2 months ago
Just a moment…
★★★·Americana·6.6
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or just type it — “around the 20th, three nights”
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Hotel InterAmericana is situated in the heart of Americana, São Paulo, adjacent to the historic Basílica de Santo Antônio. This property features free WiFi, 24-hour front desk, and concierge service. Private parking is available for a fee. Spacious rooms offer city views, TVs, minibars, and private bathrooms with showers and free toiletries. Meeting facilities, luggage storage, and laundry services are also available.
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How guests rate the property, aspect by aspect.
Friendly reception staff. The garage is bad and has an extremely strong mold smell. The mattress is very soft and the pillows are low quality.
Costa·2 months ago
Location. Poor cleanliness, bad accommodations, terrible elevator, dangerous, broken windows, moldy garage, general renovations disrupted comfort.
Gabriel·2 months ago
The hotel is clean and the room was comfortable. Breakfast was good, well varied. Even though it was a bit poorly maintained, that didn’t affect my stay because the hygiene was adequate. After the first check‑in, the team found a solution to accommodate me, and I was able to stay. When I arrived around 22:30, I was told there was no reservation under my name and the hotel was full because of a change of management and previous cancellations. Only after showing my reservation confirmation was a room found for me. Another very unpleasant point was that my room was cleaned without my permission. I had left for a course with the key and didn’t request cleaning, yet when I returned my belongings were exposed. Additionally, I informed that I would stay until Sunday, but I was later told that this communication hadn’t been received and now I’m being charged an extra day. These inconveniences caused a lot of discomfort during the stay.
Treiesleben·5 months ago
I liked the service. The hotel needs a renovation; the room outlet was bad and I couldn’t use the mini‑fridge.
Maiara·6 months ago
The staff were very understanding, the service was quick, and the 24‑hour reception helped a lot during our stay. We also had checkout flexibility, which made a difference for our planning. Overall, the service was very good and welcoming. I couldn’t use the pool because it was closed for maintenance, but that didn’t ruin the experience since the team was attentive and tried to help as best they could.
Lia·6 months ago