“Cercavamo un b&b, siamo finiti in una escape room maleducata”
The AC worked, but the stay began in the worst possible way: the address listed on Booking was completely wrong and led us into a block of buildings with no directions or idea where to go. We tried calling the phone number on the platform multiple times and even wrote, but the host never answered any of our many calls – a rubber wall. Luckily a local lady kindly helped us find the place. When we finally got there, we were met by a small lobby with a bunch of phone numbers hanging up; after calling one of those many numbers we finally got a response and were let in. We thought the worst was over, but about an hour later the host knocked on the door and, in an extremely rude and ill‑mannered way, told me straight: “You owe me the dog money and the documents.” I had booked with my dog included. The next day, an employee confronted us saying the dog couldn’t stay. We reminded them we had already paid the supplement and the matter ended, but the episode shows embarrassing disorganization and rudeness. In short, beyond the rude staff, the place was extremely bare and, most importantly, dirty. Behind the headboard there was an unbearable mess. We will never return.
Edgar·3 months ago