“BE CAREFULL AND BOOK YOUR HOTEL ONLY AFTER REVIEWING OUTSIDE CAREFULLY THROUGH GOOLE MAP!!!!!!”
NON. This was a 10-person group trip involving flights, car rentals, and significant planning. As Sabbath-observant travelers, we were unable to relocate once there, leaving us effectively stuck in a setting we had specifically booked a vacation to avoid. We understand that cancellation policies exist. What we cannot accept is a listing that misrepresents the property, combined with no reachable customer service when it matters. The result was an entire annual family vacation — for all 10 of us — lost. Rude reception staff. No supply of drinking water — we had to purchase bottled water throughout our entire stay. The surrounding neighborhood felt unsafe, which made even stepping outside stressful. Despite being marketed as a scenic resort, this is a compact urban building where all water attractions — pools, slides, and facilities — are crammed into a small rooftop and underground space. Our room was on the floor directly below the water slides, meaning we had loud, constant noise directly above our heads throughout the day with no escape. The listing is dominated by photos of a rooftop infinity pool with open mountain views, giving a clear impression of a resort-style property in a scenic setting. The reality: the hotel is surrounded by unattractive urban apartment buildings, and our room on the 4th floor sat directly beneath active water slides — with construction crane views and noise throughout the day. Neither the room's position under the slides nor the actual surroundings were disclosed anywhere in the listing. We realized the mismatch immediately after booking and attempted to cancel by phone and email — neither channel reached anyone. We received no response before arrival, when we were told for the first time that the booking was non-refundable
DeborahA month ago