Courtyard Winston-Salem Hanes Mall

“Ok stay overnight. It wasn't bad, very good area. Staff was polite and enjoyed their job.”

The location was great, with a Sam's Club, Chick Fil A, and other nearby spots. However, the room needed better upkeep: the HVAC area leaked water that splattered on the wall, soaked the carpet, and made a dripping noise all night in Room 135. Maintenance and cleaning should have spotted it; the leak seemed to come from above, as water trickled from a cutout in the ceiling, so maybe maintenance is aware.

Godhouse5·A week ago

The location was convenient to good restaurants. The TV stopped working during my stay, but hotel management quickly replaced it with a working unit.

Timothy·2 weeks ago

“Nice staff, clean room, HOT WATER!! 😀 Very relaxing. I'm very pleased.”

Allen’s customer service was excellent—extremely kind, helpful, pleasant, and polite. Checking in and out was a quick process. No negatives.

Dionne·2 weeks ago

“I had a good stay. I was only there for one night so i don’t know about the dining or any amenities. Overall, i had a go”

The room felt very modern, and I liked the layout and the large, movable TV that let me watch from bed or the couch. The walk‑in shower was a nice upgrade over an old hotel tub. The view from the bed was beautiful green trees, but the view from the couch looked like a dirty old employee smoking patio. A dead stink bug on the couch appeared after dinner, the heat was on when I arrived even though it wasn’t cold outside, and despite the hotel being non‑smoking, a strong marijuana smell filled the room when I went to bed; I mentioned it to front desk but nothing seemed to be done.

Shelby·4 weeks ago

“I would stay again if the bed wasn’t so hard”

The bed was hard, so I didn’t sleep well, and the AC and heat couldn’t maintain a steady temperature around 70°F; the fridge wasn’t cold enough.

Katy·4 weeks ago