I was charged and debited by Booking during the reservation process. At the check‑in desk I was charged again, claiming that the reservation had only been guaranteed. I trusted the staff’s good faith and didn’t question it. I had to message the hotel, explain the situation multiple times, send proof, but nothing was done. I’m still paying for two bookings for one lousy stay, by the way. The bathroom is unacceptable for the price charged.
Douglas5 days ago