“A pleasant stay with a few things that could be improved, but made memorable by the kindness and warmth of the wonderful”
Comfortable 🛏️ Quiet area 🥰 Lovely swimming pool 🏊♂️ But one of the things I will remember most fondly about my stay was the wonderful woman who cleaned my room. Even when something at the hotel frustrated or upset me, her warm smile, kindness, and lovely personality were enough to make all my tension disappear. She was genuinely one of the highlights of my stay. She made me feel welcomed, appreciated, and valued as a guest, and I truly believe she deserves recognition for the wonderful job she does. In my opinion, she deserves a better position or, at the very least, a well-deserved pay rise. People like her make a real difference because they have the ability to make guests feel important and cared for. She is a true asset to the hotel. Her name is Mali 💗. One thing I was disappointed with was the broken net on the bathroom ceiling. When it rained, water came through the damaged net and got all over the bathroom floor, leaving the entire area wet. This was inconvenient and made the bathroom difficult to use. I hope the hotel repairs it so future guests don’t experience the same problem. Another thing that made me uncomfortable was the check-out process. Before I was allowed to leave, a member of staff came into the room to inspect it first. I understand that hotels may want to check the room, but the way it was handled made me feel as though I was being treated with suspicion, almost as if I were a thief who might have stolen or damaged something. I found this uncomfortable and unnecessary, and I believe guests should be made to feel trusted and respected, especially at check-out
Renata·A month ago